Frequentily Asked Questions – FAQs

How to Place an Order?

Select the desired product and add to cart. You can continue shopping or edit your shopping bag and proceed to checkout. When checking out, you can log in, create an account, or check out as a guest.

Can I cancel or change my Order?

We process and fulfill orders as quickly as possible. If you have any modification requests or need to cancel, please contact support@essentialhoodieofficial.com immediately after placing your order. We cannot guarantee that we will be able to cancel or amend, but we will do our best to accommodate all requests.

What to do If a product is sold out?

If a product is sold out you can contact us at: support@essentialhoodieofficial.com

What to do If I entered wrong Shipping Address?

Orders are processed as quickly as possible, so we cannot guarantee any changes will occur after your order has been submitted.

If you accidentally entered the wrong shipping address or the address is not in English characters, please contact us to let us know that you need to update your address. Please include your full name, order number and correct shipping address.

We will try our best to change the shipping address before shipping. If the item does ship before we resolve the issue, please reply to our message when the tracking information indicates that the item has been returned to the sender. Once we receive your order, we will send you a new package. Shipping fee needs to be paid again.

I received a damage product, what to do?

If the product is received damaged, we can help. Please email photos of the damaged product, a brief description of the damage, and your order number to support@essentialhoodieofficial.com. We will follow up on the next steps as soon as possible.

Is my credit card information saved?

We do not store any of your credit card information on our website. We use Flutterwave Payments, a reputable and secure payment processor, to process all of our online transactions.